What we do

acorn

We make IT dead nuts easy for small businesses.

We feel the best way to support small businesses is from cloud to keyboard. We manage all elements of your IT and computer network, making us the single point of contact for all your IT needs. Here are some of the products and services we provide for our clients:

managed it services detroit

Support

On-Site: We often feel the best way to help is to be on-site. That way we are not tying up one of your employees while we solve the problem. We tend to do most of our work at your location whether we install a new computer, migrate a server, or install a new piece of software. The in-person experience always produces a better result.

Remote: Our help desk is quick to pick up the phone and provide remote support on demand.

Monitoring: We actively monitor the health of your servers, workstations, backups, and firewalls to make sure there are no hidden dangers.

Get to know us

Software Development

The Software Development team at Proactive is modernizing and digitally transforming businesses with hyperautomation, data-driven analytics, and generative AI LLM solutions.

We can help you transform and modernize your business with:

Custom Internal Web Applications
Mobile App Development
Low-code, no-code Rapid Application Development
Data Engineering and Machine Learning

Experience the Proactive Advantage

Products we sell on a month-to-month subscription

All our products are month-to-month. We only resell products that are common to most small businesses that are tied to a subscription. We try to aggregate buying power to pass along savings. For instance, we offer a 5% discount on Office 365 for our active clients. Here are the most common products we sell:

ThreatDown by Malwarebytes
Sophos Firewalls
Cloud Backup for Servers and Workstation
Office 365
Email Security and Anti-Spam
Wordpress Hosting
OpenDNS

Our Pricing is posted for everyone - no secrets!

Get a real price now Tell us how we can help you

Our Partners

Work with us.

We know how hard it is to find decent IT Even harder to find folks you can trust to show up and actually fix what’s broken. This is your lucky day.

MY IT NEEDS HELP

    
 
 
       Posted on Google  
   
   Caleb Huff 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’ve had the opportunity to work with Proactive Technology Management as an industry partner, and it’s been a consistently positive experience. Their team is responsive, professional, and easy to collaborate with, and they always keep their clients’ needs at the center of the conversation. I’d highly recommend them to anyone looking for a reliable and knowledgeable technology partner.
  
 
      Posted on Google  
   
   Morgan Jodoin 
 
 
 
 Trustindex verifies that the original source of the review is Google. Scott Conway helped our company out today, he was awesome! He solved the problem quickly and went above and beyond with his service. Professional, friendly, and knowledgeable! Give him a raise!
  
 
      Posted on Google  
   
   Kimberly Wilson 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have worked with Proactive Technology Management for about 20 years. Their services are top notch.  If you're in the market for a superb IT support company, look no further, Proactive is the one for you.
  
 
      Posted on Google  
   
   Joseph Krakoff 
 
 
 
 Trustindex verifies that the original source of the review is Google. Proactive Technology Management IT support is responsive, professional, and easy to work with. Their quick turnaround time is much appreciated. Our IT tech, Julian, responds quickly and has a strong knowledge of computers and technology.
  
 
      Posted on Google  
   
   Symantha Heath 
 
 
 
 Trustindex verifies that the original source of the review is Google. Proactive provides great IT services. We have been using them for years and they always deliver prompt and efficient technology fixes. A special shout out to Julian who always goes the extra mile to help us out!
  
 
      Posted on Google  
   
   Christine “Nico” Rex 
 
 
 
 Trustindex verifies that the original source of the review is Google. It's crucial for a company to treat their employees with respect and dignity and even more important to have integrity with those same employees. Happy employees means happy customers and vice versa. Even better, with Proactive treating their employees well, that means us customers get treated well too IT issues are awful but what's not awful? The awesome people at Proactive. Julian, Mike, Mark, Mitch, Jacob, Scott, Cody, Jen, Sophia, Sydney, and everyone else on the team over there is so easy and so friendly to work with.  Honestly, there's so many good people there that it's hard to remember every single name but it doesn't matter because once you have your primary, they know your stuff and if they're unavailable for any reason, there's more excellent people who can help .I swear there's nothing they can't do whether it's being cool headed in an emergency when we're over-reacting and panicked, just listening to us ramble about whatever boring work things we have going on, or getting us into the modern age after having 10 year old equipment our old IT firm left us on. Glad we switched to Proactive when we did. I know the managers are too! I am happy every time one of the guy's (or gal's) come out to visit or are on the phone but also happy when never see them since not having IT needing to fix stuff all the time is a good problem to have and their watchful eyes keeps it going.  Julian, Mike, Cody, Mark, Scott, Jen, and everyone else, you are great and we appreciate you over here.
  
 
      Posted on Google  
   
   Dana Suszek 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’ve worked with many IT companies over the years, but I’ve never worked with one that’s this personable and reliable. Whenever an issue comes up, rare as that is, I receive a response and a solution within 24–48 hours. Most of the time, we don’t even need to check in because they’re already on top of everything for our office. I gave them 5 stars, but if there were an option for 10, I’d give it without hesitation. If you want an IT company that truly knows what they’re doing, this is the best choice.
  
 
      Posted on Google  
   
   Scott Humphreys 
 
 
 
 Trustindex verifies that the original source of the review is Google. I am an employee at Proactive, so make of that what you will! I've worked here for a few years now and have been blown away by how employee focused it is. The internal culture fosters growth and comradery more than any other tech job I've had. In turn, clients are afforded more positive interactions and productive support, without the deceptive tactics that so many MSPs use. I've worked for two other MSPs in lower Michigan, and they each left me, and other employees, feeling morally conflicted with how business was being done. I am genuinely proud to work at Proactive, and I am far from the only one!
  
 
      Posted on Google  
   
   Marcia Contos 
 
 
 
 Trustindex verifies that the original source of the review is Google. Proactive is an awesome tech support company! Our company has used them for several years and they are always able to get us situated quickly. Julian is our main support and he is always friendly, patient and prompt on getting us up and running. If he’s not available, their phone support is  great for helping me out. Cody, Ryan and Anthony have helped me on numerous occasions. Technology problems can be very stressful, but this company’s staff is so calming that I never stress.
  
 
      Posted on Google  
   
   Goodman Acker 
 
 
 
 Trustindex verifies that the original source of the review is Google. We've been working with PTM for several years now. Julian has been our our assigned technician the past 4-years and has been  wonderful to work with! Julian addresses our issues promptly and is very knowledgeable. Goes above and beyond to find a solution that works for our firm. Greatly appreciate Julian for all he has done for us!