Who we are

IT can be a tough nut to crack

We’re a group of IT guys, trying to solve IT problems

Proactive is an IT support company for small businesses. Well, we will work with any business, but we prefer you at least act like you’re small. While our competitors are pushing away their smaller clients with large contracts and ridiculous hourly rates, we are there to help the little guys when they need it the most.

As a full-service technology company, we provide custom software, network, help desk, and consulting services to everyone. Our purpose is to provide simple and convenient IT solutions that make your life easier and your data safer.

Are you ready to work with Proactive?

This is our team in a nutshell

We're a group of over 100 tech people in the Midwest region, but you'd never know from our customer service. We make sure that when our clients call they feel like they’re talking to their very own IT guy.

We understand that your business hours are precious, so we try to do most of our migrations, maintenance, and downtime work outside of your business hours. It’s not unusual for us to work in the evening, late into the night and on the weekends.

Meet the nuts behind Proactive.

We have so many tails to tell

Everyone who has worked with another IT company before coming to Proactive can’t believe how easy it is to work for us. We’re flexible, hands off, and pay pretty darn well. All we ask in return is that you do your job and be nice. Always be nice. Never be that IT guy.

Would you like to work with Proactive?

Work with us.

We know how hard it is to find decent IT support services. Even harder to find folks you can trust to show up and actually fix what’s broken. This is your lucky day.

MY IT NEEDS HELP

    
 
 
       Posted on Google  
   
   Caleb Huff 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’ve had the opportunity to work with Proactive Technology Management as an industry partner, and it’s been a consistently positive experience. Their team is responsive, professional, and easy to collaborate with, and they always keep their clients’ needs at the center of the conversation. I’d highly recommend them to anyone looking for a reliable and knowledgeable technology partner.
  
 
      Posted on Google  
   
   Morgan Jodoin 
 
 
 
 Trustindex verifies that the original source of the review is Google. Scott Conway helped our company out today, he was awesome! He solved the problem quickly and went above and beyond with his service. Professional, friendly, and knowledgeable! Give him a raise!
  
 
      Posted on Google  
   
   Kimberly Wilson 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have worked with Proactive Technology Management for about 20 years. Their services are top notch.  If you're in the market for a superb IT support company, look no further, Proactive is the one for you.
  
 
      Posted on Google  
   
   Joseph Krakoff 
 
 
 
 Trustindex verifies that the original source of the review is Google. Proactive Technology Management IT support is responsive, professional, and easy to work with. Their quick turnaround time is much appreciated. Our IT tech, Julian, responds quickly and has a strong knowledge of computers and technology.
  
 
      Posted on Google  
   
   Symantha Heath 
 
 
 
 Trustindex verifies that the original source of the review is Google. Proactive provides great IT services. We have been using them for years and they always deliver prompt and efficient technology fixes. A special shout out to Julian who always goes the extra mile to help us out!
  
 
      Posted on Google  
   
   Christine “Nico” Rex 
 
 
 
 Trustindex verifies that the original source of the review is Google. It's crucial for a company to treat their employees with respect and dignity and even more important to have integrity with those same employees. Happy employees means happy customers and vice versa. Even better, with Proactive treating their employees well, that means us customers get treated well too IT issues are awful but what's not awful? The awesome people at Proactive. Julian, Mike, Mark, Mitch, Jacob, Scott, Cody, Jen, Sophia, Sydney, and everyone else on the team over there is so easy and so friendly to work with.  Honestly, there's so many good people there that it's hard to remember every single name but it doesn't matter because once you have your primary, they know your stuff and if they're unavailable for any reason, there's more excellent people who can help .I swear there's nothing they can't do whether it's being cool headed in an emergency when we're over-reacting and panicked, just listening to us ramble about whatever boring work things we have going on, or getting us into the modern age after having 10 year old equipment our old IT firm left us on. Glad we switched to Proactive when we did. I know the managers are too! I am happy every time one of the guy's (or gal's) come out to visit or are on the phone but also happy when never see them since not having IT needing to fix stuff all the time is a good problem to have and their watchful eyes keeps it going.  Julian, Mike, Cody, Mark, Scott, Jen, and everyone else, you are great and we appreciate you over here.
  
 
      Posted on Google  
   
   Dana Suszek 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’ve worked with many IT companies over the years, but I’ve never worked with one that’s this personable and reliable. Whenever an issue comes up, rare as that is, I receive a response and a solution within 24–48 hours. Most of the time, we don’t even need to check in because they’re already on top of everything for our office. I gave them 5 stars, but if there were an option for 10, I’d give it without hesitation. If you want an IT company that truly knows what they’re doing, this is the best choice.
  
 
      Posted on Google  
   
   Scott Humphreys 
 
 
 
 Trustindex verifies that the original source of the review is Google. I am an employee at Proactive, so make of that what you will! I've worked here for a few years now and have been blown away by how employee focused it is. The internal culture fosters growth and comradery more than any other tech job I've had. In turn, clients are afforded more positive interactions and productive support, without the deceptive tactics that so many MSPs use. I've worked for two other MSPs in lower Michigan, and they each left me, and other employees, feeling morally conflicted with how business was being done. I am genuinely proud to work at Proactive, and I am far from the only one!
  
 
      Posted on Google  
   
   Marcia Contos 
 
 
 
 Trustindex verifies that the original source of the review is Google. Proactive is an awesome tech support company! Our company has used them for several years and they are always able to get us situated quickly. Julian is our main support and he is always friendly, patient and prompt on getting us up and running. If he’s not available, their phone support is  great for helping me out. Cody, Ryan and Anthony have helped me on numerous occasions. Technology problems can be very stressful, but this company’s staff is so calming that I never stress.
  
 
      Posted on Google  
   
   Goodman Acker 
 
 
 
 Trustindex verifies that the original source of the review is Google. We've been working with PTM for several years now. Julian has been our our assigned technician the past 4-years and has been  wonderful to work with! Julian addresses our issues promptly and is very knowledgeable. Goes above and beyond to find a solution that works for our firm. Greatly appreciate Julian for all he has done for us!